![]() ![]() I was told someone would call me back in a few days. One Norton agent called and worked with me on Aug. Hi and anyone else following this thread, If I am understanding your bottom set of instructions, I use a different pc to create a restore point for my current laptop? Wouldn’t I be getting the files, etc, from the other pc and losing everything on my affected laptop? Last week was the first time I had ever tried a system restore, so I am still trying to wrap my head around it. When I spoke with Norton yesterday, I was told that my issue has been escalated to a level 3, but they have not received any updates and they don’t currently have a solution. They have yet to contact me with a solution since. The agent had me email him a screen shot of the error pop up. Interestingly, that restore point did not disappear. Working with one of the Norton agents, he had me try a restore point from just after installation. I am not seeing any more restore points from before that fateful installation of driver updater. Not only was there an error with the restore, but that restore point disappeared. Sadly I did try using a restore point created before installing the driver updater. Restoring from a restore point won’t affect your personal files. This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restore from a system restore point by selecting Advanced options > System Restore. On the Choose an option screen, select Troubleshoot. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again. If you don't see the setup screen, your PC might not be set up to boot from a drive. On the initial setup screen, enter your language and other preferences, and then select Next. Select Create installation media for another PC.Ĭhoose a language, edition, and architecture (64-bit or 32-bit).įollow the steps to create installation media, and then select Finish.Ĭonnect the installation media you created to your nonfunctional PC, and then turn it on. On a working PC, go to the Microsoft software download website.ĭownload the Windows 10 media creation tool and then run it. If your PC won't start and you haven't created a recovery drive, download installation media and use it to restore from a system restore point or reset your PC. ![]() If you aren't successful with that please open and use the guide in the area labeled " Use installation media to restore your PC". The same scenario will more likely than not reappear if you do. When the recovery is successful DO NOT reinstall nor use Driver Updater. Use the second link and follow the instructions in the area labeled "Restore from a system restore point". If you cannot get the Driver Updater to uninstall, follow this Microsoft article to perform a "system restore", using a restore point PRIOR to installing driver updater. Why is this taking so long? Obviously, this new Norton Driver Updater has some major issues? If they can’t fix my laptop in a satisfactory way, then I guess Norton owes me a laptop. I use this laptop for many things, including work, so I need my laptop back asap. ![]() And, on the rare occasions that I have left my home, I have voicemail. Instead, I have barely left my home in a over a week, which was not how I planned to enjoy my time off/vacation. I have had to be the one to initiate contact. And no one from Norton has had the courtesy since August 4 to contact me with updates or to say that they are struggling to resolve my issue and require more time. Well, today is August 10 and still no phone call or email. The agent would not transfer me, but I was told that someone would call me August 8 or 9! (Definitely not within the 24-48 timeframe I was given on August 3) I waited until the next afternoon, but still no call, so I called back again and asked to speak with a manager or someone from the team that is working on my issue. This agent said someone would call me within the hour or the next morning. After 56 hours, no call, so I called Norton again (Aug. He asked me to send an image of the error message and told me that someone would get back to me within 24-48 hours. Another agent told me on August 3rd to try a restore point, but that failed. One agent told me to uninstall, but that didn’t work, so my ticket got escalated up. The error code I get is “Driver Power State Failure.” I have been trying since August 1st or 2nd to get Norton to resolve this issue. Ever since, my laptop crashes within minutes I get the blue screen of death. I purchased the Norton Driver Updater and used it to update drivers on my laptop. ![]()
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